Last Updated • 07 / 07 / 2025
1. Introduction
Welcome to the privacy policy of The JD2 Ltd (“we”, “us”, “our”).
We are committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
This policy applies to visitors of our website, www.thejd2.com, our online customers, and clients of our catering and event services. For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is:
- Company Name: The JD2 Ltd
- Company Number: 16563031
- Registered Address: 157 Midsummer Avenue, Hounslow, Middlesex, TW4 5AZ
- Contact Email: team@thejd2.com
2. What Personal Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
- Identity Data: Includes first name and last name.
- Contact Data: Includes billing address, delivery address, email address, and telephone number.
- Financial Data: Includes payment card details. Note: We do not store your full payment card details. They are collected and processed securely by our trusted third-party payment processors.
- Transaction Data: Includes details about the products or services you have purchased from us.
- Technical Data: Includes your Internet Protocol (IP) address, browser type and version, and other technology on the devices you use to access our website.
- Marketing and Communications Data: Includes your preferences in receiving marketing from us.
- Special Category Data: Includes information you or an event organiser provides to us about individual dietary requirements, food allergies, or other health-related food restrictions.
3. How We Collect Your Data
We use different methods to collect data from and about you, including through:
- Direct Interactions: You may give us your Identity, Contact, Financial, and Special Category Data by filling in forms on our website or by corresponding with us by post, phone, email, or in person. This includes when you:
- Purchase our products or book our services.
- Create an account on our website.
- Enquire about or book catering or a private event.
- Subscribe to our newsletter.
- Contact us with a customer service enquiry.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data. We collect this data by using cookies and similar technologies.
4. How and Why We Use Your Personal Data (Lawful Basis)
We will only use your personal data when the law allows us to. Here’s how and why (Purpose/Activity > Type of Data > Lawful Basis for Processing):
- To process your online order, take payment, and arrange delivery.
- Identity, Contact, Financial, Transaction
- Performance of a contract with you.
- Identity, Contact, Financial, Transaction
- To plan, manage, and deliver catering services or a private event.
- Identity, Contact, Transaction, Special Category Data
- Performance of a contract. For Special Category Data (allergies), our additional basis is your Explicit Consent to ensure the safety of you and your guests.
- Identity, Contact, Transaction, Special Category Data
- To manage our relationship with you (e.g., customer service, notifying you about changes to our terms).
- Identity, Contact, Transaction
- Performance of a contract; Necessary to comply with a legal obligation; Our legitimate interest.
- Identity, Contact, Transaction
- To administer and protect our business and website (including security and data analysis).
- Identity, Contact, Technical
- Our legitimate interest (for running our business, network security, and preventing fraud).
- Identity, Contact, Technical
- To send you email marketing about our products, services, and offers.
- Identity, Contact, Marketing & Communications
- Consent. You have the right to withdraw consent at any time.
- Identity, Contact, Marketing & Communications
5. Who We Share Your Data With
We may have to share your personal data with the trusted parties set out below:
- Delivery and Courier Services to deliver your orders.
- Payment Service Providers to process your payments securely.
- IT and Website Hosting Service Providers who support our business operations.
- Professional Advisers including our lawyers, accountants, and insurers.
- HM Revenue & Customs (HMRC) and other UK authorities who may require it by law.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We pay special attention to the security of any Special Category Data you provide.
7. Data Retention
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, tax, or accounting requirements. By UK law, we must keep basic information about our customers (Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes. Special Category Data collected for a specific event will be securely deleted after a reasonable period following the event, unless required for legal reasons.
8. Your Legal Rights
Under UK data protection law, you have various rights, including the right to access, correct, erase, or object to the processing of your data. To exercise any of these rights, please contact us at team@thejd2.com.
9. Cookies
Our website uses cookies. For detailed information on the cookies we use, please see our Cookie Policy, which can be found at www.thejd2.com/cookie-policy.
10. CCTV
In the future, we may use CCTV at our physical locations (such as popups, food trucks, or restaurants) for the purpose of crime prevention and public safety. Where CCTV is in use, clear signage will be displayed. All images are processed based on our legitimate interests for security.
11. How to Complain
If you have any concerns about our use of your personal information, please contact us first at team@thejd2.com so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk
12. Changes to this Privacy Policy
We keep our privacy policy under regular review. Any updates will be posted on this page.